We're Here to Help

Support & Contact

Have a question or need help with your shipment? We're just an email away.

Email Us

support@homeward-shipping.com

The fastest way to reach us for any questions or concerns.

Response Time

We aim to respond to all inquiries within 24 hours during business days (Monday–Friday, 9:00–18:00 WET).

What We Can Help With

📦 Shipment Issues

  • • Tracking questions or status updates
  • • Delayed or missing deliveries
  • • Address corrections or changes
  • • Damaged packages or claims

💳 Billing & Payments

  • • Invoice questions
  • • Payment issues
  • • Refund requests
  • • Account billing history

🤝 Partner Shop Support

  • • Become a partner shop
  • • Shop account setup
  • • Integration questions
  • • Training and onboarding

🎯 General Inquiries

  • • How Homeward works
  • • Pricing and quotes
  • • Coverage areas
  • • Feedback and suggestions

Company Information

Lisbon, Portugal
support@homeward-shipping.com

Homeward is a Portuguese company helping travelers ship their treasures home since 2026.